Workforce Development Manager

Job Title: Workforce Program Manager
Salary Range: $54,000 - $70,000
Reports to: Chief Programs Officer (CPO)
Direct Reports: None

The Workforce Program Manager serves as TPCA’s Community Health Center (CHC) workforce 
expert, building relationships with CHCs and various external stakeholders. They will lead the 
development and delivery of workforce resources, educational sessions, and customized 
assistance, aligning efforts with TPCA’s strategic goals and grant deliverables. The Workforce 
Program Manager excels in relationship-building, resource development, and communication and
will guide TPCA in developing effective workforce strategies while monitoring trends and 
opportunities within the CHC workforce landscape.

Key Responsibilities:

• Develop and maintain relationships with CHCs, academic institutions, and workforce 
  development organizations to support workforce initiatives.
• Assess CHC workforce needs and monitor trends to inform strategic workforce 
  development efforts.
• Plan and deliver workforce-related education and resources tailored to CHC needs.
• Support recruitment and retention efforts, including leveraging workforce incentive 
  programs and career development opportunities.
• Serve as a subject matter expert on workforce policies, trends, and best practices to guide CHCs and TPCA’s workforce initiatives.

The Workforce Program Manager will be a part of TPCA’s internal Health Center Strategy and 
Sustainability team. Current team priorities include increasing healthcare accessibility by ensuring 
the successful integration of comprehensive services, developing strategies to attract and retain a 
diverse workforce, preparing for environmental and public health emergencies, and promoting 
operational excellence and financial sustainability. Additionally, this team is focused on fostering 
value-based care by improving readiness and clinical outcomes as well as addressing social
determinants of health.

Build and Sustain Strategic Relationships (30%):

• Establish and maintain strong relationships with CHCs to understand their workforce goals 
  and identify common trends, challenges, and themes in recruiting, developing, and 
  retaining staff.
• Develop and sustain effective relationships with health associations, workforce 
  development organizations, and other relevant state, regional, and national groups to align 
  efforts and advance shared goals.
• Partner with academic institutions and health professional training programs to promote 
  CHCs as high-quality training environments and increase trainee exposure to careers with 
  CHCs.
• Serve as a liaison between CHCs and external stakeholders, fostering collaboration to 
  address workforce needs.
• As needed, participate in learning communities to incorporate innovative workforce solutions into TPCA programmatic efforts.

Monitor the Health Care Landscape for Workforce Trends and Needs (15%):

• Continuously assess CHC workforce needs to identify gaps and develop relevant 
  programming, resources, and connections.
• Track state, regional, and national workforce trends, best practices, and evidence-based 
  strategies to inform TPCA initiatives.
• Build expertise in federal and state workforce programs, including loan repayment 
  opportunities, health professional shortage areas (HPSAs), and related resources.
• Serve as TPCA’s subject matter expert on workforce-related topics, trends, and 
  opportunities, providing guidance to CHCs and other stakeholders.

Develop and Manage Workforce Educational Programming, Resources, and Assistance (25%):

• Collaborate with TPCA staff and external partners to lead the development and delivery of 
  education sessions tailored to CHC needs.
• Ensure all educational sessions and resources are grounded in evidence-based practices or 
  proven, practical strategies tailored to address CHC workforce challenges.
• Work with TPCA staff to facilitate workforce-related education session evaluations that 
  measure success and identify areas for improvement.
• Manage select administrative processes for all workforce-related education sessions.
• Provide customized support for CHCs to address specific workforce needs or challenges.
• Work with CHCs and TPCA staff to share success stories and amplify innovative 
  approaches, such as “grow your own” staff development initiatives.
• Manage and maintain workforce-related resources, including TPCA’s online job postings 
  and other recruitment tools.
• Work with TPCA staff to develop and promote workforce-related content for TPCA 
  newsletters, social media, and website.

Support the Development of TPCA Recruitment and Retention Initiatives (20%):

• Serve as the TPCA representative at health career fairs, conferences, and other recruitmentfocused events to promote the unique benefits of working at CHCs and raise awareness of the opportunities within community health.
• Research relevant existing training, residency, apprenticeship, and certification programs, 
  and provide recommendations on feasibility, timing, and approach for potential 
  implementation.
• Promote and advocate for federal and state workforce programs, such as loan repayment 
  and scholarship opportunities, by assisting CHCs in understanding and leveraging these 
  incentives to support staff retention and professional growth.
• Help CHCs identify and establish professional development opportunities for staff, such as 
  certifications or tuition reimbursement programs.
• Support CHCs in creating strategic workforce plans.

Integrate into the TPCA Team (10%):

• Participate in TPCA staff and other internal team meetings, as well as pertinent conferences 
  and meetings.
• Ensure completion of TPCA-related forms, activities, and documentation within the time 
  frames set in TPCA procedures.
• Provide staff support at TPCA events.
• Perform other tasks and duties as identified by the immediate supervisor.

Minimum Qualifications:

• Bachelor’s degree or five years of relevant work experience.
• At least three years’ experience with increasing responsibility in a professional setting.
• Understanding of Federally Qualified Health Center programs preferred.

Knowledge, Skills, and Abilities:

• Demonstrated ability to work autonomously with high accountability and organization.
• Adept at managing multiple concurrent projects, adapting to changing requirements and 
  work environments.
• Strong collaborative skills, enabling effective teamwork within diverse groups.
• Exceptional communication abilities, fostering effective interaction with staff, members, 
  community organizations, health center teams, and consultants.
• Sensitivity to the needs of medically underserved populations, displaying cultural 
  competence and a keen interest in learning about community-based primary health care 
  systems.
• Familiarity with hosting webinars and adept use of educational web-based technology.
• Advanced proficiency in utilizing the Microsoft Office suite.
• Fluency in both written and spoken English.

Work Environment:

• Office environment with hybrid work schedule.
• Prolonged sitting, use of computer, monitor, and keyboard; occasionally lifting of 
  lightweight boxes.
• Travel to health centers, local, and national travel (up to 25%).