Community Health Coordinator – Enrollment

About Rural Health Association of Tennessee:

RHA is a 501(c)3 non-profit with the mission to lead the way for a healthy Tennessee through partnerships, advocacy, education, and resources. As a member-driven organization, the goal of the association is to serve as a trusted resource to our members, partners, and the public so that together we may tackle Tennessee’s toughest public health issues.

Position Description:
The Community Health Coordinator- Enrollment, is responsible for assisting individuals enroll or re-enroll in a health insurance plan, particularly with TennCare, the state Medicaid Office. The specialists will spend 50% of their time conducting outreach (via phone calls, in clinic assistance, and/or community settings) and 50% of the time providing enrollment services. The position to RHA’s Enrollment Director.

Outreach and Engagement

• Develop outreach and advocacy plans to advance program goals.
• Establish working relationships with RHA members, Rural Health Clinics, and others who serve low-income populations in rural Tennessee.
• Support efforts to assist individuals enroll in TennCare
• Represent RHA with local and state partners.
• Provide technical assistance and outstanding customer service to members and partners.
• Host trainings to teach others how to do Medicaid enrollment.
• Make phone calls to contact TennCare members, provide assistance, and schedule appointments.

Case Management

• Build positive relationships with individuals seeking to enroll in health insurance plans.
• Interviews clients to obtain information related to their eligibility for government assistance programs.
• Complete required training courses within 30 days of hire. Comply with all continuing education and recertification requirements.
• Provide high quality and confidential customer service.
• Conduct advocacy and outreach to local communities about health insurance options.
• Work independently, traveling throughout designated service area and providing services in various locations as needed.
• Handle confidential personal information in accordance with RHA policies and funder requirements.
• Ensure that follow-up is completed to capture client referrals and outcomes.
• Support call center operations, including answering calls and making outgoing calls in a timely manner and making accurate referrals to community partners.
• Obtains documentary evidence to support client information to ensure proper eligibility determination.

See attachment for additional details